Vegadream brings together information about the operator’s slots, live games and sportsbook for players in the UK. Your account remains with the operator, which alone can verify, restore or unblock access; this site cannot view or change your credentials.
Signing in step by step
Use the operator’s own website to reach your account. Keep the email address and password you chose when registering to hand.
- Open the operator’s website in your browser.
- Select its sign-in button.
- Enter the email address and password used for your account.
- Confirm access to the account after the operator checks the details.
If you have not registered yet, registration also takes place on the operator’s website.
Signing in from a phone
The operator’s website works through a mobile browser, so you can sign in on the same account and with the same details used on a desktop. There is no need to create a separate mobile account.
When the sign-in does not work
Work through the likely cause rather than repeatedly entering the same details.
- If the email address or password is wrong, check both entries and try the details used at registration.
- If your password has been forgotten, use the operator’s password reset route rather than creating another account.
- If self-exclusion is active, access for withdrawal purposes is restricted and the account may be closed to betting.
- If the browser is preserving an old session, close the page, reopen the operator’s website and try again with the current account details.
Getting back into your account
Password recovery runs through the operator. Request a reset link on the operator’s website and allow the operator to email it to the address attached to your registration.
If that email address is no longer accessible, contact operator support for the correct recovery route. Do not send a password to us or to anyone asking for it in a message.
Account blocks and restrictions
Some restrictions are deliberate controls rather than a failed sign-in. A self-exclusion request prevents continued betting, and account access for withdrawal purposes is restricted while it applies.
| Cause | Effect on access |
|---|---|
| Self-exclusion | Betting is closed and withdrawal access is restricted during the exclusion. |
| Cooling-off period | A 24-hour period applies when a requested exclusion is reduced or removed. |
Exclusion requests must be sent in writing by email to operator support. Requests made through live chat are not recognised as self-exclusion requests.
Getting help from the right team
Operator support handles account access through live chat and email. Keep your registered email address, the approximate time the problem began and the exact message shown on screen ready before you make contact.
Support is the right place for a refused sign-in, a forgotten-password problem or a restriction on your account. Our editorial inbox cannot restore access, verify an account or handle a payment request.
Keeping access secure
Sign in only through the operator’s own website, reached by typing its address or using a bookmark you created. Avoid a sign-in link sent in an email, text message or chat from someone else.
Use a password that you do not use elsewhere, and sign out on a shared device. A device used by a child should have parental controls such as Net Nanny or Qustodio.
Keeping gambling within your limits
Our account controls include daily, weekly and monthly deposit limits, a time-out period and self-exclusion. These tools can be adjusted through the responsible gambling settings on the operator’s site.
Gambling should remain entertainment rather than a financial plan. For free, confidential support, visit BeGambleAware.org or call the National Gambling Helpline on 0808 8020 133. GamCare also offers support for gambling problems.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.